Job Profile: Education / Experience:

1. Order processing - Coordination with DCA/CSAs, order confirmation/ cancellation/ modification in SAP. Continuous monitoring of orders in the system.
2. Review pending despatches and coordinate with plant logistics, DCA/CSAs, customers on various logistical issues.
3. Customer complaints - gathering information related to logistical complaints, co-ordination with plant logistic team, speaking to the transporter, coordination with a surveyor for conducting a survey, follow-up for survey report, lodging complaint in CCTR, and further follow-up & closure of the complaint.
4. Issue quality certificate, an extra copy of the invoice, LR, etc., as and when requests come from customers or DCA/CSA.
5. Stock points - continuous monitoring and replenishing of stocks under the guidance of Territory Sales Managers.
6. Maintaining logistics-related data. Min. Graduate with at least 5 years of work experience.

Competencies Required In Performing The Job: 

1. Proficiency in MS Office - proficiency on Excel format at a higher level.
2. Good verbal and non-verbal communications.
3. Experience in working on SAP (SD & MM module).
4. Work experience in Logistics and/or F&A function.

Education/ Experience: Min. Graduate with at least 5 years of work experience.